[Boudica]

I'm not sure if this was an intentional scam... I suspect he's got something going on IRL and is burying his head in the sand about keeping people up to date.

I would recommend ALWAYS agree on a timescale when asking ANYONE for graphics or design work. Some professionals will take months to do small work, as they have 100s of pieces on the go. Some only work once a week outside full-time jobs etc. While I believe people should be more transparent with their customers for the sake of professionalism, I'd recommend agreeing on deadlines before paying anyone for work in future.

It's easier to hire a friend you know to do it, as they'll tend to reply faster. Sucks that it's not going well, but I hope Nuance does pull through in the end.