[mothered]

But still, I suck.

Respectfully speaking, with an attitude like that, you've failed before you've even started.

What measures have you taken to research your target? What vulnerabilities have you Identified? Have you looked at their TOS and the entire company policy? What strategies have you formulated to prepare and plan your attack? Have you performed a "practice run" to Identify the terminology used, questions raised and how they respond to such questions?

All the above, Is just a minority. Each and every SE Is different. Even though It's the same business/company, each employee has "their way" of handling a given scenario and Is susceptible to being SE'd based on their very own human vulnerability at the time of the SE.