[Oni]

tell me about it. i haven't worked much in the field since 2007/08, but when i did i would say 90 percent of client's problems where caused by these programs killing internet connections on them! but then again i guess 90% of my money came from them doing this to people lol.

to op- sounds like you got the right idea. avg has been known to do this from time to time. lesson learned, those security prompts are dangerous in the early AM!

Makes your job pretty easy.