[Boudica]

I finally got through to someone who knew what they were doing. Turns out none of the other 4-5 people I spoke to could be bothered to listen to me

Given they've Ignored your claim, I'd say It's safe to assume they'd predominantly act In a similar manner with other customers.

and on the last attempt someone finally did. There was a technical hiccup at the distribution centre, so they resent the item out under new tracking info and it arrived in about 3-4 days.

Good to read.

It's not difficult to make a few enquiries and resolve the matter, Is It?

Thanks to their lazy customer service, I'll likely never shop there again.

Yes, past events are usually a representation of future happenings.

I agree. There's a reason customer service is so important!