Website caching

GateK33per · 07-08-2016, 11:11 AM

Hi Guys

I wasn't sure where to post so I'm hoping it's in the correct section.

As the subject states I'm having a bit of an issue regarding our works website and hope you guys can help me.

We have a website that is being hosted a 3rd party company, and every now and again our marketing team would update content on the site. But when we access the site it doesn't show the new content, I have to do a hard refresh ctrl+F5 on pc's before it shows the new content.

The web developers say it is not on their side as everyone outside our network gets the new information. I tried using Chrome, Firefox and IE, on Windows and Mac, yet it still does the same thing, where I have to a hard refresh. I spoke to our network engineers and they say that we have to tell the web devs to disable website caching from their side.

I checked settings for Chrome and Firefox and it has a disable cache option but I have to keep the developer tool open.

Can anyone advise me on what to do, because the guys who setup our office network before me says they forgot how they configured the servers, which is the only other thing I can think of, and it's basically a back and forth situation I got going on.

Thanks

BxxxxxD~~ · 07-08-2016, 11:46 AM

@Oni would be an extpert on this because I see him saying a few times that users need to clear their cache.

GateK33per · 07-08-2016, 12:44 PM

thanks for response and I'll await his reply.

I'm sure there must be a way of it being done automatically without installing additional software or browser add-ons

Oni · 07-08-2016, 05:08 PM

Do they use Cloudflare or some sort of CDN, perhaps?

Wildfire · 07-09-2016, 01:01 AM

It's a very simple fix.

Add <meta http-equiv="cache-control" content="no-cache"> to the top of the page in question's source code (preferably in the <head> section) to instruct the browser to not cache that page. You can also do this via HTTP headers.

mothered · 07-09-2016, 03:03 PM

(07-08-2016, 11:11 AM)GateK33per Wrote: The web developers say it is not on their side as everyone outside our network gets the new information.

I spoke to our network engineers and they say that we have to tell the web devs to disable website caching from their side.

I don't see why your networking team put the Issue down to the web developers. Clearly If the updated content Is available externally, It must be an Internal Issue on your work's end.

Take @"Axari"'s post under advisement. He's made a very good recommendation.

pvnk · 07-09-2016, 06:19 PM

(07-08-2016, 11:46 AM)BxxxxxD~~ Wrote: @Oni would be an extpert on this because I see him saying a few times that users need to clear their cache.

That makes someone an expert?

GateK33per · 07-11-2016, 05:24 AM

Thanks for the replies guys, much appreciated.

I don't know if I'm doing this correctly but when I open the developer tools in Chrome, under Inspector, I expand the "head" section and edit in HTML. I add the meta tag <meta http-equiv="cache-control" content="no-cache"> but as soon as I refresh the page the added tag disappears. Is this normal or do I need to look at something else ?

I tried to attach 2 screenshot with (Header 2) and without (Header 1) the meta tag, hope you are able to view it.

GateK33per · 07-11-2016, 12:52 PM

In the meantime I downloaded a cache kill extension for the browser on 3 users PC's who frequently work on the site. Will monitor and see what the outcomes are, so I can have more time to see what's causing the problem from inside our network.

Doesn't really help if the site is failing to respond at the moment, but web devs are currently looking into that, lol

Oni · 07-11-2016, 01:12 PM

(07-11-2016, 05:24 AM)GateK33per Wrote: Thanks for the replies guys, much appreciated.

I don't know if I'm doing this correctly but when I open the developer tools in Chrome, under Inspector, I expand the "head" section and edit in HTML. I add the meta tag <meta http-equiv="cache-control" content="no-cache"> but as soon as I refresh the page the added tag disappears. Is this normal or do I need to look at something else ?

I tried to attach 2 screenshot with (Header 2) and without (Header 1) the meta tag, hope you are able to view it.

Just doing that with inspect element will do nothing.

(07-09-2016, 06:19 PM)Primitive Wrote:
(07-08-2016, 11:46 AM)BxxxxxD~~ Wrote: @Oni would be an extpert on this because I see him saying a few times that users need to clear their cache.

That makes someone an expert?

I know, right?

Website caching
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