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+--- Thread: antivirus password (/Thread-antivirus-password)
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antivirus password - Poletarac - 05-01-2013
I have a problem. For some reason my antivirus program is showing me that it can't update cause there is problem with password (it's written: invalid username/password). I just don't remember who installed my antivirus when i bought computer and i can't uninstali it cause i need password which I don't know... Can you somehow help me? I am sorry if this thread doesn't belong here, move it where it should be...
RE: antivirus password - Deque - 05-01-2013
What antivirus program is it?
How did you try to uninstall it?
Are you the administrator of your operating system?
RE: antivirus password - Poletarac - 05-02-2013
ESET NOD32, i try to uninstall it from control panel and it required password before any action. I don't have any other other account on my computer if that was the last question...
RE: antivirus password - Deque - 05-02-2013
Either try this to unlock your program: http://kb.eset.com/esetkb/index?page=content&id=SOLN333&ref=wsf&actp=search&viewlocale=en_US&searchid=1270751187860
Or this to manually deinstall it: http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&locale=en_US
RE: antivirus password - Poletarac - 05-03-2013
Do you think it could be helpful if i do system restore? before trying all of this... i'm not that skillful with computers...
thanks for the help anyway...
RE: antivirus password - Poletarac - 05-03-2013
Do you think it could be helpful if i do system restore? before trying all of this... i'm not that skillful with computers...
thanks for the help anyway...
RE: antivirus password - Deque - 05-03-2013
(05-03-2013, 12:23 PM)Poletarac Wrote: Do you think it could be helpful if i do system restore? before trying all of this... i'm not that skillful with computers...
That might work too.
RE: antivirus password - Deque - 05-03-2013
(05-03-2013, 12:23 PM)Poletarac Wrote: Do you think it could be helpful if i do system restore? before trying all of this... i'm not that skillful with computers...
That might work too.
RE: antivirus password - noize - 05-03-2013
What I would try. (I don't know how much you know about computer, but you can run Task Manager (to kill processes and services) either by pressing Windows Key (located in the bottom left of the keyboard) + R and then entering taskmgr, by right clicking the right bottom of the screen (on the date, for instance) and choosing to run Task Manager, or by pressing CTRL + ALT + DEL and choosing to launch Task Manager).
First, kill all services and processes related to the antivirus. Now, go to the AV installation directory (probably in C:\Program Files\ or C:\Program Files (x86)\), right click the directory and choose Properties. Find the Security tab and then Advanced. Find Owner tab and change the owner to your username (not Administrator or you should run explorer as an administrator). Now apply the changes and delete the installation dir. If you get an error saying something is running, check again if you killed all services and processes. If you find some, kill them and try again. If something still runs, expand the directory, you should have some subdirectories. Try killing all subdirectories and files one by one until you find something still running. If it is an exe, find the process with its name and kill it, else (like a DLL file, e.g.) seek better for the service. If still you can't delete the single file, once you found it, just seek again for the service/process, because it is it. Once you find it, delete the file, try deleting the whole directory, if something is running, do the process again (delete files one by one).
RE: antivirus password - noize - 05-03-2013
What I would try. (I don't know how much you know about computer, but you can run Task Manager (to kill processes and services) either by pressing Windows Key (located in the bottom left of the keyboard) + R and then entering taskmgr, by right clicking the right bottom of the screen (on the date, for instance) and choosing to run Task Manager, or by pressing CTRL + ALT + DEL and choosing to launch Task Manager).
First, kill all services and processes related to the antivirus. Now, go to the AV installation directory (probably in C:\Program Files\ or C:\Program Files (x86)\), right click the directory and choose Properties. Find the Security tab and then Advanced. Find Owner tab and change the owner to your username (not Administrator or you should run explorer as an administrator). Now apply the changes and delete the installation dir. If you get an error saying something is running, check again if you killed all services and processes. If you find some, kill them and try again. If something still runs, expand the directory, you should have some subdirectories. Try killing all subdirectories and files one by one until you find something still running. If it is an exe, find the process with its name and kill it, else (like a DLL file, e.g.) seek better for the service. If still you can't delete the single file, once you found it, just seek again for the service/process, because it is it. Once you find it, delete the file, try deleting the whole directory, if something is running, do the process again (delete files one by one).