(09-30-2013, 10:59 PM)Mafia Wrote: Tell them you demand compensation as you work from your laptop and haven't been able to work due to this incident.

(09-30-2013, 11:44 PM)Мatt Wrote: Don't demand shit because customer service can deny anyone compensation. If not stated in their terms and conditions, then it's out of your reach and suing them will only make you look like a fucking idiot. I say this because I've been in the customer service field.

You want something from them? Be professional, courteous, and assertive. Here's an example:

Code:

TWIMC,

I understand the confusion and the difficulties with my laptop and the product misguidance, but I would love to find out not only the progress on my laptop, but maybe if there's any further compensation for this mishap.  I am currently out of work since the laptop was my only computer and I use it for school / work / etc.  I would really appreciate a response as soon as possible and maybe a word from your supervisor.

Regards,
Customer

Something along those lines. Obviously not your case listed above, but learn to be professional. In all the years I've had with customer service, I always saw the "nice and patient" ones walk out with their favor rather than those whom escalate. God forbid you do escalate and they actually do give you what you want, don't go back. They will flag / mark you for any escalation. Over 80% of all companies with a customer service department has a system like this to remark accounts, users, or support tickets. Identifications can vary from email addresses to even IP / DNS analysis.

(10-01-2013, 12:16 AM)Heaven Wrote: Melting plastic isn't going to break your laptop.. You could get a refund plus just compensation then open your laptop and remove the plastic so that a charger will work in it.

(10-01-2013, 01:42 AM)Jinx Wrote:

(09-30-2013, 11:44 PM)Мatt Wrote: Don't demand shit because customer service can deny anyone compensation. If not stated in their terms and conditions, then it's out of your reach and suing them will only make you look like a fucking idiot. I say this because I've been in the customer service field.

You want something from them? Be professional, courteous, and assertive. Here's an example:

Code:

TWIMC,

I understand the confusion and the difficulties with my laptop and the product misguidance, but I would love to find out not only the progress on my laptop, but maybe if there's any further compensation for this mishap.  I am currently out of work since the laptop was my only computer and I use it for school / work / etc.  I would really appreciate a response as soon as possible and maybe a word from your supervisor.

Regards,
Customer

Something along those lines. Obviously not your case listed above, but learn to be professional. In all the years I've had with customer service, I always saw the "nice and patient" ones walk out with their favor rather than those whom escalate. God forbid you do escalate and they actually do give you what you want, don't go back. They will flag / mark you for any escalation. Over 80% of all companies with a customer service department has a system like this to remark accounts, users, or support tickets. Identifications can vary from email addresses to even IP / DNS analysis.

Tbh that is basically what I said. I never demanded anything and asked what they could do for me, they replied they will fix my laptop, so I sent them the laptop, after 4 weeks of waiting they responded the place that they ordered the new ac jack sent them the wrong one. They asked if they could send it back and give me something extra for my troubles. I wanted to know what I should after that I guess I worded if weirdly. If any know if AC jack is easy to replace please pm me.

Thanks for the response, if you can help me with my current problem, that would be great

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(10-01-2013, 12:16 AM)Heaven Wrote: Melting plastic isn't going to break your laptop.. You could get a refund plus just compensation then open your laptop and remove the plastic so that a charger will work in it.

It does when I can't plug in a charger without it falling out. Also it damaged the AC jack making it so I can't charge the laptop.