(10-04-2020, 08:32 AM)Oni Wrote: It does appear he received a lemon, unless there was user error.

(10-04-2020, 09:38 AM)mothered Wrote:

(10-04-2020, 08:32 AM)Oni Wrote: It does appear he received a lemon, unless there was user error.

Yes, I certainly agree In terms of receiving a defective unit.

It's hard to Imagine, that Issues were experienced right from the get-go with a brand new laptop.

(10-04-2020, 01:30 PM)Jiggly Wrote: I'd question whoever you purchased it from, as opposed to assuming all of the products are bad. Sometimes things go wrong in quality control. The manufacturer's response to a faulty product claim can give you an insight into a company you may not have otherwise got. I know I prefer particular brands now, purely because they provided good support when something went wrong. Others... Not so much, and I won't be purchasing from those companies again.

(10-04-2020, 04:00 PM)mothered Wrote:

(10-04-2020, 01:30 PM)Jiggly Wrote: I'd question whoever you purchased it from, as opposed to assuming all of the products are bad. Sometimes things go wrong in quality control. The manufacturer's response to a faulty product claim can give you an insight into a company you may not have otherwise got. I know I prefer particular brands now, purely because they provided good support when something went wrong. Others... Not so much, and I won't be purchasing from those companies again.

You've made some very valid points.

Although we live In a world of human error and manufacturing/technological defects, from a consumer's standpoint, you'd simply like to get what you paid for. It's not difficult for companies to "measure twice and cut once" so to speak.

(10-04-2020, 04:15 PM)Jiggly Wrote: We also assume the company is more than capable of replacing a faulty product if it can't be fixed easily.

(10-05-2020, 02:42 AM)mothered Wrote:

(10-04-2020, 04:15 PM)Jiggly Wrote: We also assume the company is more than capable of replacing a faulty product if it can't be fixed easily.

Agree.

I've had a few faulty laptops over the years, and I didn't experience any Issues with replacement parts or the entire unit.

(10-05-2020, 03:13 PM)fsociety Wrote:

(10-05-2020, 02:42 AM)mothered Wrote:

(10-04-2020, 04:15 PM)Jiggly Wrote: We also assume the company is more than capable of replacing a faulty product if it can't be fixed easily.

Agree.

I've had a few faulty laptops over the years, and I didn't experience any Issues with replacement parts or the entire unit.

i am still stucked in asus part at this moment , they saying they order the part and dont even tell the date when part will arrive so they will repalce,,....it been 7 days ..why it taking so much time to get a part .... fucking service ...

(10-05-2020, 03:13 PM)fsociety Wrote: i am still stucked in asus part at this moment , they saying they order the part and dont even tell the date when part will arrive so they will repalce,,....it been 7 days ..why it taking so much time to get a part .... fucking service ...

(10-05-2020, 04:13 PM)mothered Wrote:

(10-05-2020, 03:13 PM)fsociety Wrote: i am still stucked in asus part at this moment , they saying they order the part and dont even tell the date when part will arrive so they will repalce,,....it been 7 days ..why it taking so much time to get a part .... fucking service ...

Their Incapacity to provide an ETA on the part, Is totally unacceptable.

You're not asking them to donate a kidney- It's simply an estimated time of arrival, which they'd surely have some Idea of when It's due to arrive In their store.

(10-05-2020, 06:05 PM)fsociety Wrote:

(10-05-2020, 04:13 PM)mothered Wrote:

(10-05-2020, 03:13 PM)fsociety Wrote: i am still stucked in asus part at this moment , they saying they order the part and dont even tell the date when part will arrive so they will repalce,,....it been 7 days ..why it taking so much time to get a part .... fucking service ...

Their Incapacity to provide an ETA on the part, Is totally unacceptable.

You're not asking them to donate a kidney- It's simply an estimated time of arrival, which they'd surely have some Idea of when It's due to arrive In their store.

because of them i am not installing heavy software like visual studio , because  i know they are in habit of formatting windows when it come to there hand.7 days gone let see how long it will take ... as well they have send there address...so i can go to there store and atleast they can open quickly and fix if wire got loose and chances are very high because online product never handle in gooodway ... chance are 90% wire is loose , becasue i told you 2-3 times that i flip the laptop and do a tap tap than power on wifi was able to get back .... it clearly indicating to loose wire that why i am thinking to go there store otherwise they willl not come to my home and keep saying let the part arrive...i have purchased the tool kit all type of screw driver i have but problem is it is rgb laptop while opening the case we may get broke than another trouble for me... than why not touching..life is depend on external adapter because internal one is compelety gone it been more than 20 days internal wifi still yellow and no method works on it.