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Canada: Mobile & Internet Outage - Boudica - 07-09-2022

[Image: WireAP_29fd6cca0bd14e0e88e4ecf11027279e_16x9_992.jpg]

One of Canada's largest mobile and internet service providers suffered a huge outage, affecting customers and systems all over the country. Rogers Communications is said to dominate the industry and alongside BCE and Telus, control 90% of the market share in Canada. Many people were flocking to cafes to utilise Wi-Fi there, as they had none at home. It also impacted phone lines for emergency services and screwed with ATMs. As a result of this incident, there have been further comments about issues around market share/competition. Recently Canada's competition bureau actually prevented Rogers from taking over a rival company in what would have been a CAD$20bn deal, as this would massively reduce competition. Apparently, Canada has some of the highest telecom rates in the world.

Service was apparently restored later in the day, after starting in the early morning and lasting well into the evening. I believe it is not yet known what caused the outage.

Code:
Government operations have also been hit by the Rogers Communications issue. The company says it is working rapidly to resolve the nationwide problem.
"We know how important it is for our customers to stay connected," the company said in a statement.
It is not known what caused the outage, which is the second one in 15 months.
It began at around 04:30 ET (08:30 GMT). Internet traffic had dropped to around 75% of its normal level by Friday morning, according to NetBlocks, an internet watchdog organisation.
Rogers is the mobile carrier of nearly 11 million Canadians, with a stake in everything from hockey to cable television.
Toronto's police department tweeted that some mobile phone users were having trouble calling the emergency services, despite it remaining "fully operational".
"If the call connects please stay on the call as long as possible," the force wrote, adding that people who cannot connect should call back.
Police in Ottawa tweeted: "If your call fails, please try again, or call from a landline or cellphone with another provider.″
The outages have also hit passport offices, courthouses and transit payment systems.

Sources:
BBC
The Guardian
ABCNews

RE: Canada: Mobile & Internet Outage - Defeat - 07-09-2022

I'm very happy that deal is falling through. Fuck Rogers. Shaw sucks ass too but still.

RE: Canada: Mobile & Internet Outage - Boudica - 07-10-2022

(07-09-2022, 06:46 PM)Canadian Moose Wrote: I'm very happy that deal is falling through. Fuck Rogers. Shaw sucks ass too but still.

Thanks! Helpful to have a Canadian comment. Are they really that huge in Canada?

RE: Canada: Mobile & Internet Outage - Defeat - 07-11-2022

(07-10-2022, 02:30 AM)Boudica Wrote:
(07-09-2022, 06:46 PM)Canadian Moose Wrote: I'm very happy that deal is falling through. Fuck Rogers. Shaw sucks ass too but still.

Thanks! Helpful to have a Canadian comment. Are they really that huge in Canada?
Giant. Rogers services a lot of Toronto (our most populous). Here's a good breakdown: Segment
Keeping in mind our population is under 39 million those numbers are pretty impressive.

RE: Canada: Mobile & Internet Outage - mothered - 07-12-2022

Quote:Service was apparently restored later in the day, after starting in the early morning and lasting well into the evening.
It didn't take long at all.

A while back In my locality, the largest ISP was down for 3 days.

RE: Canada: Mobile & Internet Outage - Andrea Bags - 07-12-2022

day #3 and some people still don't have service

RE: Canada: Mobile & Internet Outage - Boudica - 07-12-2022

(07-12-2022, 01:51 AM)mothered Wrote:
Quote:Service was apparently restored later in the day, after starting in the early morning and lasting well into the evening.
It didn't take long at all.

A while back In my locality, the largest ISP was down for 3 days.

3 DAYS!? In my locality just a few hours is an outrage. 3 days would hit national outrage and at least a decade's worth of bad press and being the butt of all jokes.

RE: Canada: Mobile & Internet Outage - mothered - 07-12-2022

(07-12-2022, 07:42 AM)Boudica Wrote: In my locality just a few hours is an outrage.
In this day and age of technological advancements, that's all It should take to correct the Issue(s).

(07-12-2022, 07:42 AM)Boudica Wrote: 3 days would hit national outrage
It certainly heavily Impacted on Individuals and businesses - some of which lost thousands of dollars due to downtime.

RE: Canada: Mobile & Internet Outage - Boudica - 07-13-2022

(07-12-2022, 11:08 AM)mothered Wrote:
(07-12-2022, 07:42 AM)Boudica Wrote: In my locality just a few hours is an outrage.
In this day and age of technological advancements, that's all It should take to correct the Issue(s).

(07-12-2022, 07:42 AM)Boudica Wrote: 3 days would hit national outrage
It certainly heavily Impacted on Individuals and businesses - some of which lost thousands of dollars due to downtime.

Did they offer any compensation?

RE: Canada: Mobile & Internet Outage - mothered - 07-13-2022

(07-13-2022, 05:19 AM)Boudica Wrote:
(07-12-2022, 11:08 AM)mothered Wrote:
(07-12-2022, 07:42 AM)Boudica Wrote: In my locality just a few hours is an outrage.
In this day and age of technological advancements, that's all It should take to correct the Issue(s).

(07-12-2022, 07:42 AM)Boudica Wrote: 3 days would hit national outrage
It certainly heavily Impacted on Individuals and businesses - some of which lost thousands of dollars due to downtime.

Did they offer any compensation?
A refund on the previous bill.

Not much for those who lost thousands.