[NEWS] SMS scams rise despite success blocking sham phone calls 11-29-2022, 07:38 AM
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The scourge of SMS scams is proving a knotty problem for Australian telcos despite their success in reducing the number of scam phone calls people receive.
The Australian Competition and Consumer Commission’s Scamwatch says that between 1 January and 13 November this year, reports about phone scams decreased by 61% from 135,400 in 2021 to 57,400 this year.
The reduction is being credited to the scam calls code the industry brought in to identify, block and trace incoming calls from scammers in 2020.
More than 549m calls have been blocked by telcos since the scam code was introduced.
A similar code was introduced to block scam messages in July this year, but there has yet to be a similar drop.
While there was a reduction in the number of reports since July, scam SMS reports are up 5% from January to mid-November.
The consensus among industry sources is that SMS scams are more difficult because scammers know how to change what they do and get around the blocks.
But the telcos are working on it. A spokesperson for Optus said more than 10m scam SMS had been blocked between July and September this year.
“Optus has been leading the industry with advanced filtering and machine learning in our SMS systems, and while we don’t talk publicly about our security measures, we are pleased more of the industry is now implementing similar systems,” the spokesperson said.
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