[fsociety]

What did he specifically tell you about the Issue?

Surely he must've given some Indication of how he fixed It.

When i asked him , what was the problem , he said directly wifi is working ,....than i told him maybe wire are loose...than i said asked him again what the extract problem , it software issue but for my statisfaction (wire losse ) he opened the laptop and checked that also.. so its mystery now , may be they dont want to tell so that asus brand should not spoiled...because of new laptop..i am not that dumb that i cannot wifi issue... ..god know but i can see it was loose wire i am sure....while shifting and boucing here there laptop wifi get started working...and there is no online report so i can see ... what really it is ...i think he replaced the card ... because he told new wifi card arrived /.. maybe it replace it..

He's either a bad communicator, or doesn't want to disclose the Issue for business purposes, namely reputation.

yes even i asked next day also what is the problem he also give confuse answer "sir it was software issue , wifi working here .. no problem found , for your satisfaction i also opened your laptop and checked wire" i just laugh nothing else , i dont want to argue with that guy but he was very very friendly too  like us..thanks him nothing else i want now .. i got my laptop in perfect condition nothing else i wont now...hehe..i was much worried for 6 days...

looks like he want to save company feedback nothing else haha.. maybe they are trained not to speak really truth when asus in warranty..