[mothered]

..but i am in confusion that is that really a software problem or they replace the card... because the guy who repaired it didnt tell me properly,t maybe trying to hide there reputation...so that asus name should not be come in faulty thing...like customer review..haha..but it okay i got my laptop in proper way and no damage seen ..

What did he specifically tell you about the Issue?

Surely he must've given some Indication of how he fixed It.

When i asked him , what was the problem , he said directly wifi is working ,....than i told him maybe wire are loose...than i said asked him again what the extract problem , it software issue but for my statisfaction (wire losse ) he opened the laptop and checked that also.. so its mystery now , may be they dont want to tell so that asus brand should not spoiled...because of new laptop..i am not that dumb that i cannot wifi issue... ..god know but i can see it was loose wire i am sure....while shifting and boucing here there laptop wifi get started working...and there is no online report so i can see ... what really it is ...i think he replaced the card ... because he told new wifi card arrived /.. maybe it replace it..

He's either a bad communicator, or doesn't want to disclose the Issue for business purposes, namely reputation.