[Boudica]

In this day and age of technological advancements, that's all It should take to correct the Issue(s).

It certainly heavily Impacted on Individuals and businesses - some of which lost thousands of dollars due to downtime.

Did they offer any compensation?

A refund on the previous bill.

Not much for those who lost thousands.

That must have stung badly. I wonder how much it impacted their business with people switching. Not to mention their reputation.

[mothered]

Did they offer any compensation?

A refund on the previous bill.

Not much for those who lost thousands.

That must have stung badly. I wonder how much it impacted their business with people switching. Not to mention their reputation.

Yes It affected many businesses, a few of which have since switched ISPs.

I'd do the same In their position.

[Boudica]

A refund on the previous bill.

Not much for those who lost thousands.

That must have stung badly. I wonder how much it impacted their business with people switching. Not to mention their reputation.

Yes It affected many businesses, a few of which have since switched ISPs.

I'd do the same In their position.

Makes sense! Reliability is a must when it comes to ISPs.